For delivery within Australia we use Australia Post Register Delivery Service and it will take approximately 5-10 working days.
We free shipping for all orders except exclusive deals.*
Destination Average Delivery Time
New South Wales 4 - 8 Business Days
Victoria 4 - 8 Business Days
Australian Capital Territory 4 - 8 Business Days
Queensland 5 - 9 Business Days
South Australia 6 - 10 Business Days
Western Australia 10 Business Days
Northern Territory 10 Business Days
Tasmania 6 - 10 Business Days
If the goods are faulty
All our goods come with consumer guarantee under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you think that there is a fault with an item you have received, please let us know straight away by contacting our Customer service Team or TopBuy online message system (Click Here for links). Please include as many details as possible about the item number and the problem with the goods. Please note size issues are not considered faulty please see our Free exchange section for help with these.
If you change your mind<
In addition to your rights for faulty goods, we offer CHANGE-MIND RETURNS for any item within 28 days.
We may issue you our store credit as the monetary value of the goods returned to us, at the price you purchased them. Then you can use the store credit to make new purchase.
If you change your mind about the goods (including the size or colour), the goods returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All change mind returns are subject to inspection on arrival in our warehouse.
For hygiene reasons we cannot offer change mind return for:
unless the item is faulty under the consumer guarantee.
Please note that you are responsible for the costs of returning goods to us if you claim change mind returns.
Notes on Returns